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1. I’m starting college this Fall but the
financial aid office told me that they don’t have any TOPS information
for me. Should I be concerned?
TOPS processing for high school graduates begins in early
June. If you do not receive your TOPS Award notification from LOSFA by
July 15th, contact our office.
2. Why isn’t my TOPS award amount listed
in my financial aid package?
Your college/university is responsible for adding any
anticipated TOPS credits according to their financial aid procedures.
LOSFA only makes an official determination of TOPS eligibility during the
TOPS processing cycle and will then identify those students on a Master
Roster, which all postsecondary institutions have access to. LOSFA will
never release an “anticipated” or “projected” TOPS award status.
3. My college says that I don’t have
TOPS because LOSFA does not have my transcript or ACT score. How do I
send this information to LOSFA?
Unfortunately, we cannot accept e-mailed or faxed copies of
ACT scores or high school transcripts. You must contact ACT (www.act.org) and ask them to send
an official ACT score report to LOSFA using ACT code
1595. Final high school transcript information will be sent to
LOSFA from the Student Transcript System (STS) via the Louisiana
Department of Education in June.
4. Someone told me that I have to
register for a Student Hub account or else I won’t receive TOPS. Is this
true?
No. The Student Hub is merely a tool that students can use
to track their TOPS eligibility. Students that apply for TOPS by
completing a FAFSA or TOPS online application will be processed for TOPS
eligibility, whether or not they have registered for a Student Hub
account.
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